You can find our most commonly asked questions below. If you cannot find what you are looking for, then please contact us.
Shipping Method and Estimated Delivery Times
We offer USPS standard shipping, with estimated delivery times based on your location. Shipping times may vary due to factors such as weather, holidays, or delivery service delays. You will receive a tracking number once your order has been shipped.
Standard: 2–8 business days (USPS Ground)
Expedited: 1–3 business days (USPS Priority)
Express: Overnight to 2 days (USPS Priority Mail Express) or UPS Next Day Air Saver
* A business or working day is a regular workday. Business days do not include weekends or statutory holidays.
My order hasn't shipped yet
Most orders placed before 2pm (EST) Monday to Friday will be shipped the same day. Orders placed over the weekend, and holidays will ship on the next available working day. You will receive a shipping confirmation e-mail once your order has been shipped, and you can check the status of your order by logging into your customer account.
My order hasn't arrived yet
Most of our orders are delivered within the time frames stated on our delivery page, but can occasionally be subject to delays due to USPS and other delivery companies we use. If your order hasn't arrived during the time frame stated then please contact us.
My item has arrived damaged, what should I do?
Please contact us within 48 hours of delivery if you receive a damaged or defective item. We will make every reasonable effort to replace the item in a timely manner. We may request photographic evidence of the damaged item.
Can I cancel my order?
If you wish to cancel or amend an order, please contact us as soon as possible and we will do our best to deal with the request. As we pride ourselves on dispatching our orders quickly, we may not always be able to cancel or amend your order.
Do you have a physical storefront? Can I pick up my order?
Unfortunately, we do not have a physical storefront for customer visits. Our business operates online. All orders must be delivered, and customers cannot pick up their orders from our warehouse in Manchester.
Can I place an order over the phone?
Unfortunately, we do not accept orders over the phone. However, we can manually create your order and send you a secure payment link to complete the process. Kindly email us at support@newenglandshaving.com, and we'll handle the rest for you.
Do you offer phone support?
No, we do not offer phone support. All communication and information flow is handled through written formats, such as email or our online contact forms. This ensures clear and accurate responses to all inquiries.
Do you offer a military discount?
Yes, we offer a 15% military discount! Please reach out with your military identification, and we’ll provide you with a special discount code.
Can I modify my order or shipping?
Yes, you can! Please contact us as soon as possible, as we process orders very quickly. We’ll do our best to accommodate any changes before your order is shipped.
Are your straight razors shave-ready?
Yes, our razors are ready for use straight out of the box, and many customers find them satisfactory for immediate use. However, depending on your preferences and experience, you may choose to sharpen the razor after your first shave.
Do you offer honing services?
No, we do not offer honing services at this time.
Do you offer gift wrapping?
Yes, upon request, we can place your items in a white or black box with tissue paper for a special touch.
My shaving soap/cream does not look full. Is it used?
Due to its consistency, the shaving cream may shift within the container during transit, sometimes appearing less full or slightly caved in. Temperature changes can also cause the product to expand or contract, leading to settling. Rest assured, each container is filled to the correct weight and meets quality standards.