Shipping policy
Thank you for shopping with the New England Shaving Company!
Shipping Address:
Please ensure that the shipping address provided at checkout is accurate and complete. Since orders are fulfilled quickly, we cannot control any address mistakes once the processing begins. We are not responsible for any delays, losses, or undeliverable packages caused by incorrect or incomplete address information.
Processing Time:
All orders are processed either on the same day or within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Method and Estimated Delivery Times:
We offer USPS standard shipping, with estimated delivery times based on your location. Shipping times may vary due to factors such as weather, holidays, or delivery service delays. You will receive a tracking number once your order has been shipped.
Standard: 2–8 business days (USPS Ground)
Expedited: 1–3 business days (USPS Priority)
Express: Overnight to 2 days (USPS Priority Mail Express) or UPS Next Day Air Saver
* A business or working day is a regular workday. Business days do not include weekends or statutory holidays.
We cannot guarantee on-time delivery during the holiday season, shop early to ensure packages arrive on time!
We do not have control over shipping carriers, their operations, or any events that may affect their delivery schedules. This includes potential logistic mistakes made by carriers, such as re-routing of shipments, scanning/sorting errors, or other unforeseen circumstances. Additionally, factors like weather conditions and natural disasters can contribute to delays. As such, we cannot guarantee on-time delivery.
Shipping Costs:
Shipping costs will be calculated at checkout based on your shipping address. We offer free shipping on orders over $75. For orders under $75, standard shipping charges will apply.
This free shipping offer may not be combined with any other discounts or promotions.
International Shipping:
International shipping costs and delivery times will vary depending on the destination.
Undeliverable Packages:
If a package is returned due to an incorrect or undeliverable address, the buyer will be responsible for any additional shipping fees. The buyer may request a refund for a package returned to the sender, which will be issued for the purchase price minus shipping costs, or they can provide a corrected address and cover the cost of reshipping.
Missing, Lost and Stolen Packages:
Missing, lost, or stolen packages after delivery is completed to the provided shipping address are not the responsibility of the company and will not be refunded or replaced.
Product Appearance and Weight:
During transit, shaving creams may shift inside their jars, causing the product to appear uneven or as if some is missing; this is completely normal and does not affect the net weight or performance. Slight weight differences between jars may also occur due to manufacturing variations, product settling, and air content. All products are filled to their standard net weight, and these minor differences are industry standard and do not impact quality or value.
Due to seasonal weather conditions and carrier environments, shaving creams, soaps, and similar products may soften, melt, or become firmer during transit. These temperature related changes affect only the texture and not product safety or lather performance, and are therefore not considered defects or grounds for replacement or refund under our policy.
If you have any questions or need assistance, please don't hesitate to contact our customer support team, [email protected].
Thank you for your order!