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Refund policy

We appreciate your business at New England Shaving Company, and we strive to ensure your satisfaction with our products. Please review our returns and refund policy carefully to understand your rights and responsibilities.

1. Return Window

  • You may request a return within 30 days of the date you receive your order.

  • After 30 days, we are unable to accept returns or issue refunds.

2. General Return Conditions

To be eligible for a return:

  • The item must be unused, in its original condition, and include all original packaging, inserts, and accessories.

  • Products with missing or damaged packaging, or with broken seals, are not considered resalable and will not be accepted.

  • All returns require prior authorization from our customer service team.

To start a return, please email [email protected] with your order number and the item(s) you wish to return.

3. Non‑Returnable Items

For hygiene, safety, and product‑integrity reasons, the following items are non‑returnable, even if unused:

  • Straight razors (non‑returnable in all cases, as their blades are extremely fine and fragile and any handling can damage the edge, making them unsafe and unsuitable for resale).

  • Manicure, pedicure and grooming tools.

The following items become non‑returnable once opened, used, or partially used:

  • Safety razors and shavettes (once used).

  • Razor blades and blade packs.

  • Shaving brushes and combs (once used).

  • Shaving creams, soaps, lotions, aftershaves, and any other liquids or semi‑liquids once the seal or lid has been opened.

  • Gift sets and kits once opened or if any component has been used.

  • Blade sampler packs once any blades have been used or removed.

  • Any product removed from its original packaging or with broken seals.

If a return is received that does not meet these criteria, the item will not be approved for refund and may be returned to you at your expense.

4. How to Request a Return

  1. Contact us
    Email [email protected] with your order number, the item(s) you wish to return, and confirmation that they are unused and in original packaging.

  2. Approval and return label

    • Our team will confirm whether your item meets the policy criteria.

    • If approved, we will provide you with return instructions and, where applicable, a prepaid return label.

  3. Inspecting your return

    • Once your return is received, we will inspect the item.

    • If the return is accepted, we will process your refund according to the Refunds section below.

    • If the item does not meet the criteria (for example, appears used, has broken seals, or is a non‑returnable product), the refund will be denied and the item may be shipped back to you at your cost.

5. Shipping Costs

  • For change‑of‑mind returns or exchanges (where the item is not defective, damaged, or incorrectly shipped), shipping fees both ways are non‑refundable.

  • If a prepaid return label is provided, the cost of that label will be deducted from your refund unless the return is due to our error or a defective item.

  • If a return reduces your order total below the free‑shipping threshold, we may deduct the actual outbound shipping cost incurred from your refund.

6. Damaged, Defective, or Incorrect Items

  • Please inspect your order upon delivery.

  • If an item arrives damaged, defective, or incorrect, contact us within 3 business days at [email protected] with your order number, a description of the issue, and photos if possible.

  • Once confirmed, we will arrange an appropriate solution, which may include a replacement, a return with a prepaid label, or a refund.

  • In these cases, we cover the return shipping cost and do not deduct shipping fees from your refund.

7. Refunds

  • Refund requests will be denied if the returned product does not meet our return criteria or align with the condition you initially confirmed to us.

  • Once your return is received and approved, we will issue a refund to your original payment method.

  • Refunds are typically processed within 7 business days after we receive and inspect the return; your bank or card issuer may take additional time to post the credit.

  • The refund amount will be the product price minus:

    • Any non‑refundable outbound shipping fee (if applicable), and

    • Any return‑shipping fee if we provided a prepaid label and the return is not due to our error.

Gift cards and any items marked “final sale” are non‑refundable.

Thank you for choosing New England Shaving Company!