At New England Shaving, our commitment lies in ensuring the prompt and safe delivery of your order.
Orders over $75, qualify for FREE standard shipping.
We've refined our delivery process to provide a range of shipping options, from standard to expedited, to perfectly align with your preferences. This guarantees that your purchases reach you quickly and efficiently.
After your order is placed, we'll send you a confirmation email featuring a tracking number so that you can follow your package's journey to your doorstep.
Dedicated to providing speedy service, we strive to ship orders from our warehouse within 1-2 business days, helping to minimize your wait and elevate your shaving routine.
We have a 30-day return policy, starting from the day you receive your item.
Products that have been removed from their original packaging or have broken seals are deemed non-returnable. Returns lacking original packaging will not be accepted.
Shaving creams, soaps, lotions, and any liquids or unsealed containers are not returnable as opening the lid could compromise the integrity of the product.
Blade sampler packs, once partially used, are not eligible for returns, refunds, or exchanges.
Shaving brushes, combs, gift sets, kits and other grooming products and shaving accessories are not returnable if used, have broken seals, lacking original packaging.
Due to hygiene and sanitation concerns, used items cannot be returned.
All returns and exchanges require prior authorization. To initiate a return, please contact us at customerservice@newenglandshaving.com. We will verify with you if the item meets our return policy criteria. Upon your confirmation, we will provide a return shipping label. Upon receipt of your return, our team will inspect it. If accepted, a refund will be issued according to our refund policy terms.
Shipping fees both ways are non-refundable in the case of return or exchange except for damaged, defective, or incorrectly shipped items.
Refund requests will be denied if the returned product does not meet our return criteria or align with the initial confirmation of its condition.
