At New England Shaving, orders are processed same-day or within 1-2 business days. Weekend or holiday orders are processed the next business day.

Shipping Address: Ensure your shipping address is accurate and complete at checkout. We are not responsible for delays, losses, or undeliverable packages caused by incorrect information. Missing, lost, or stolen packages after delivery is completed to the provided shipping address are not the responsibility of the company and will not be refunded or replaced.

Shipping costs are calculated at checkout. Free shipping on orders over $75. This free shipping offer may not be combined with any other discounts or promotions.

Shipping Methods & Delivery Times:

Standard: 2–8 business days (USPS Ground)

Expedited: 1–3 business days (USPS Priority)

Express: Overnight to 2 days (USPS Priority Mail Express or UPS Next Day Air Saver)

We cannot guarantee on-time delivery due to weather, holidays, or shipping carrier delays.

International Shipping: Costs and delivery times vary by destination.

Order Notifications: To receive notifications on the status of your order, please provide your email and/or phone number.

For assistance, contact support@newenglandshaving.com.

For more information about shipping policies, click here.

Thank you for your order!

We appreciate your business at New England Shaving Company, and we strive to ensure your satisfaction with our products. Please review our returns and refund policy carefully to understand your rights and responsibilities.

We have a 30-day return policy, starting from the day you receive your item.

Products that have been removed from their original packaging or have broken seals are deemed non-returnable. Returns lacking original packaging will not be accepted.

Shaving creams, soaps, lotions, and any liquids or unsealed containers are not returnable as opening the lid could compromise the integrity of the product. 

Blade sampler packs, once partially used, are not eligible for returns, refunds, or exchanges.

Shaving brushes, combs, gift sets, kits and other grooming products and shaving accessories are not returnable if used, have broken seals, lacking original packaging.

Due to hygiene and sanitation concerns, used items cannot be returned.

All returns and exchanges require prior authorization. To initiate a return, please contact us at support@newenglandshaving.com. We will verify with you if the item meets our return policy criteria. Upon your confirmation, we will provide a return shipping label. Upon receipt of your return, our team will inspect it. If accepted, a refund will be issued according to our refund policy terms.

Shipping fees both ways are non-refundable in the case of return or exchange except for damaged, defective, or incorrectly shipped items.

Refund requests will be denied if the returned product does not meet our return criteria or align with the initial confirmation of its condition.